Refund policy
Returns & Refunds Policy
Due to the nature of our products, dog treats and edible items cannot be returned once delivered for safety and hygiene reasons.
However, if your order arrives damaged, incorrect, or there is a problem with the product, please contact us within 48 hours of delivery so we can make it right.
To report an issue, please email:
Please include:
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Your order number
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A brief description of the issue
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Photos of the product and packaging
If the issue is confirmed, we will offer either a replacement product or a full refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery so we can investigate and resolve the issue quickly.
Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
Contact
If you have any questions regarding your order, please contact: